Papers
Developing a Hierarchical Model to Enhance Business Excellence in Hotel Industry of Bangladesh
Author(s)Mahbubar Rahman
Rafikul Islam
International Islamic University Malaysia
Malaysia
Wan Rohaida Wan Husain
Khaliq Ahmad
Journal: International Journal of Contemporary Hospitality ManagementVol.: 31- Issue: 4- Pages: 1836-1856
Publisher: Emerald
Abstract: The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.
Keywords: Hotel industry, Quality dimensions, AHP, Hierarchical model